Exchange Policy

Exchange Policy

Eligibility Period

Exchanges must be requested within 15 calendar days of delivery.

Items must be unused, unworn, and returned in their original packaging. All tags, accessories, and documentation must be intact.

Type of Exchanges

We offer exchanges for size, color, or model, based on availability.

Items cannot be exchanged if they have been used, washed, altered, or damaged after delivery.

Exchange Shipping Charges

A flat fee of ₨ 300 applies for domestic size-exchange shipments. This fee covers the delivery of the replacement item.

If the exchange is due to a defective or incorrect item, no exchange shipping fee will be charged.

Return Shipping for Exchange

Customers must send the product back using a traceable courier service such as TCS, M&P, Leopards, Pakistan Post, or another reliable courier service.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Processing Time

After we receive the returned item, it will undergo an inspection.

Once the exchange is approved, the replacement item will be dispatched within 7 working days, depending on stock availability.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Used, worn, washed, or altered items

  • Items missing original packaging, tags, or accessories

  • Final-sale or clearance items, if clearly marked as such

How to Request an Exchange

To request an exchange:

  1. Contact our Customer Support within 15 calendar days of delivery.

  2. Provide your order number and details of the item you want to exchange.

  3. Specify your preferred size, color, or model.

  4. Ship the product back once your exchange request is approved.

  5. After inspection and approval, the replacement item will be dispatched.

Customer Responsibility

Customers are responsible for ensuring that the return package is packed securely to prevent damage during transit.

Please use a courier service that provides a tracking number. Failure to provide tracking information may delay or affect the exchange process.

Availability & Stock

All exchanges are subject to stock availability.

If the desired replacement is unavailable, Footswear.pk may offer one of the following options:

  • Store credit

  • Refund

  • Alternative product option

Policy Changes

We may update this Exchange Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.