Refund & Return Policy

At Footswear.pk, we want you to be completely satisfied with your purchase. Please read the policy below to understand how refunds, returns, and exchanges are handled.

1. Overview

  • Items must be in unused, unworn condition and returned with their original packaging.

  • Sale or discounted items cannot be refunded unless they are defective.

2. Return / Refund Eligibility

  • The item must be unused and in its original packaging with all tags intact.

  • The condition must match the state in which it was delivered.

  • Products that are worn, damaged, washed, or altered will not be eligible for a refund.

3. Defective or Damaged Items

If you receive a defective or damaged item, you must notify us within 48 hours of delivery.

  • Provide photos or a clear description of the issue.

  • If approved after inspection, you may choose:

    • Full refund

    • Exchange for the same item (subject to stock availability)

    • Store credit

4. Change-of-Mind Returns

  • Change-of-mind returns are eligible within 7 days of delivery.

  • A 10% handling fee will be deducted from the refund amount.

  • The customer is responsible for return shipping costs.

5. Exchange / Size Replacement

  • Exchanges are processed within 7 working days after receiving and inspecting the returned item.

  • A flat fee of ₨300 applies for domestic size-exchange deliveries.

  • Items must be returned via a traceable courier service such as TCS, M&P, Leopards, Pakistan Post, or another reliable courier.

  • If the product is faulty or the wrong item was sent, no exchange delivery or handling charges will apply.

6. Return Shipping

  • For change-of-mind returns, customers are responsible for the return shipping cost.

  • For defective or incorrect items, return shipping may be covered or reimbursed after inspection and approval.

7. Refund Processing

  • Refunds are processed within 10 working days after we receive and inspect the returned item.

  • Refunds may be issued through:

    • Bank transfer

    • EasyPaisa

    • JazzCash

We will contact you to confirm your preferred refund method and required details.

8. Return Procedure

  1. Contact our customer support team to file a return or exchange request.

  2. Pack the product securely in its original packaging.

  3. Ship it back via a traceable courier service.

  4. Our team will inspect the product upon receipt.

  5. If approved, a refund, store credit, or replacement will be issued.

9. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

  • Used or worn items

  • Items not in their original packaging

  • Sale or discounted items, unless defective

  • Items marked as “Final Sale”

  • Items that have been washed, altered, or damaged after delivery

10. Contact Information

For questions or to initiate a return or exchange, please contact us:

Phone / WhatsApp: 03232831512

11. Policy Changes

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.